Feature factories don't help existing customers adopt the feature. They often don't help internal people learn about new features either. In addition to instrumenting the feature to measure usage, partner with customer success and the teams that write the technical and non-technical documentation, the knowledge bases, and the website. Ha…
Feature factories don't help existing customers adopt the feature. They often don't help internal people learn about new features either. In addition to instrumenting the feature to measure usage, partner with customer success and the teams that write the technical and non-technical documentation, the knowledge bases, and the website. Having both "How to Use Feature" information and "When and Why to Use Feature" Information can help feature adoption.
Feature factories don't help existing customers adopt the feature. They often don't help internal people learn about new features either. In addition to instrumenting the feature to measure usage, partner with customer success and the teams that write the technical and non-technical documentation, the knowledge bases, and the website. Having both "How to Use Feature" information and "When and Why to Use Feature" Information can help feature adoption.