Peter Drucker once made the point, that the whole purpose of a company is create and keep a customer. From my point of view, this inevitably leads to "the company" having to work together to be able to do exactly that. Silos and "internal customers" who need to pay for the services of their partners/team-members for th…
Peter Drucker once made the point, that the whole purpose of a company is create and keep a customer. From my point of view, this inevitably leads to "the company" having to work together to be able to do exactly that. Silos and "internal customers" who need to pay for the services of their partners/team-members for them to be able to serve the real customers, ensures disfunctional organizations and leads to unhappy customers.
I prefer the term "partner" or even better "member of our team".
Well written John!
Peter Drucker once made the point, that the whole purpose of a company is create and keep a customer. From my point of view, this inevitably leads to "the company" having to work together to be able to do exactly that. Silos and "internal customers" who need to pay for the services of their partners/team-members for them to be able to serve the real customers, ensures disfunctional organizations and leads to unhappy customers.
I prefer the term "partner" or even better "member of our team".