In operations, we take a look at a sociotechnical system, consider its goal(s), and then think about how to help that system “operate” more effectively. Operations can be a formal role. Or it can be a hat we wear as part of another role. Someone good at “Ops” will consider emergence, constraints (real or perceived), the nature of complex adaptive systems, human psychology, human factors, ergonomics, and safety science. Someone less experienced will take a more deterministic, centralized, process-centric view.
TBM 47/52: Operations (and ProductOps)
TBM 47/52: Operations (and ProductOps)
TBM 47/52: Operations (and ProductOps)
In operations, we take a look at a sociotechnical system, consider its goal(s), and then think about how to help that system “operate” more effectively. Operations can be a formal role. Or it can be a hat we wear as part of another role. Someone good at “Ops” will consider emergence, constraints (real or perceived), the nature of complex adaptive systems, human psychology, human factors, ergonomics, and safety science. Someone less experienced will take a more deterministic, centralized, process-centric view.