2 Comments

Hello there, thanks for this!

However I have mixed feelings for point 4, I guess it depends what you're counting. And I guess depending on the company context, it may be useless or very important.

For example,

By doing X , the customer should achieve Y

Y is the problem being solved, X is the solution to solve the problem.

If I integrate feedback & rework, then the new is:

We know that by doing X, the customer didn't achieve Y, but we believe

that by achieving X'' , the customer should achieve Y.

Yes, the problem solved is the same. However the solution to get to that point is not.

X and X'' are similar, but different. Why should we count them as the same thing ?

Expand full comment

Hello there, thanks for this!

However I have mixed feelings for point 4, I guess it depends what you're counting. And I guess depending on the company context, it may be useless or very important.

For example,

By doing X , the customer should achieve Y

Y is the problem being solved, X is the solution to solve the problem.

If I integrate feedback & rework, then the new is:

We know that by doing X, the customer didn't achieve Y, but we believe

that by achieving X'' , the customer should achieve Y.

Yes, the problem solved is the same. However the solution to get to that point is not.

X and X'' are similar, but different. Why should we count them as the same thing ?

Expand full comment