I met with a team recently that had added some basic measurement to a popular form in their product. To their surprise, ~40% of form submission attempts resulted in a validation error. And ~80% of those validation errors were for two fields. The form had been active in their product for close to three years. Someone estimated that this had happened "1.3 million times, and cost users 20,531,250 seconds".
TBM 32/52: The Form That Stole 20,531,250 Seconds
TBM 32/52: The Form That Stole 20,531,250…
TBM 32/52: The Form That Stole 20,531,250 Seconds
I met with a team recently that had added some basic measurement to a popular form in their product. To their surprise, ~40% of form submission attempts resulted in a validation error. And ~80% of those validation errors were for two fields. The form had been active in their product for close to three years. Someone estimated that this had happened "1.3 million times, and cost users 20,531,250 seconds".