Yeah but it doesn't work like that in the real world. Whole system is sub-optimal, leaders and managers are unable to build a strategy and provide context and ICs want to build a cool products and not business.
Addressing customer support issues is of utmost importance and urgency because it directly impacts customer satisfaction, retention, and loyalty. Focusing on this initiative will help resolve existing customer pain points, which is crucial for maintaining a positive customer experience and preventing loss of customers to competitors.
Fostering a data-driven culture is the second priority because it enables the organization to make better decisions and optimize internal processes, leading to improved performance and customer satisfaction. By focusing on this initiative, the company can identify and prioritize the most impactful projects at the right time, which will have a long-term positive effect on the business.
Product innovation is important for long-term market positioning, but it can be considered a lower priority compared to addressing immediate customer support issues and fostering a data-driven culture. Developing new features and automation capabilities will enhance customer satisfaction and help the company stay competitive in the market, but it should be pursued once immediate customer needs have been met and a data-driven culture has been established to make informed decisions about product development.
It's almost like we should bake those questions into every work item. If you can't answer these, it doesn't go on the backlog.
Yeah but it doesn't work like that in the real world. Whole system is sub-optimal, leaders and managers are unable to build a strategy and provide context and ICs want to build a cool products and not business.
hehe, the right answer is never a direct answer
Retrieved this response from ChatGPT-4:
Addressing customer support issues is of utmost importance and urgency because it directly impacts customer satisfaction, retention, and loyalty. Focusing on this initiative will help resolve existing customer pain points, which is crucial for maintaining a positive customer experience and preventing loss of customers to competitors.
Fostering a data-driven culture is the second priority because it enables the organization to make better decisions and optimize internal processes, leading to improved performance and customer satisfaction. By focusing on this initiative, the company can identify and prioritize the most impactful projects at the right time, which will have a long-term positive effect on the business.
Product innovation is important for long-term market positioning, but it can be considered a lower priority compared to addressing immediate customer support issues and fostering a data-driven culture. Developing new features and automation capabilities will enhance customer satisfaction and help the company stay competitive in the market, but it should be pursued once immediate customer needs have been met and a data-driven culture has been established to make informed decisions about product development.
I used to like you John, but now you took away all my excuses.
You're putting words in my mouth.
Again.
Thank you.