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Jason Bilyeu's avatar

"How you document, how you support, how you educate, how you capacity plan, how you address legal ramifications, how you market, how you sell, etc., is ALL part of customer experience."

Awesome. I think this is something often overlooked but integral to a successful product. The product isn't simply the one thing you deliver or ship to the customer, it is the entire experience! Great post.

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Justin Hunter's avatar

"Principles before process. Why before way"

This is so important. I've shared with my team the idea of playbooks over prescriptions which is a similar message.

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